Script for Hotel Reservation
Script 1:
(Phone rings)
Receptionist Hello, I would like to thank for contacting Ocean View Hotel. Its Sarah What can I do to be of assistance this morning?
Customer: Hello Sarah I’m looking to book a room.
Receptionist: Of course! We’d be happy to host your needs. Do you want to know when for when you’re going to be staying at our hotel?
Customer The customer: I’m scheduled to check-in on October 15th and then check out at the end of October on 20th.
Receptionist: Great Let me check the availability of these dates. (Pauses) Yes Rooms are that are available for your time. Do you want one room, or perhaps a double room?
The customer would like a double room Please.
Receptionist: Great selection. The rooms we offer are large and have a breathtaking ocean view. Are you looking for an area with a queen-size bed or two queen-sized beds?
Customer: A room that has a the size of a King bed is the perfect.
Receptionist: Great! The double-sized room we offer is king-sized. It is equipped with breakfast included as well as access to our services, such as the swimming pool, fitness center as well as a spa. Your total expense for the stay is $850. Can I continue by making a reservation?
Customer: This sounds wonderful. Please go ahead.
Receptionist: Thank you. Do you have your full name, along with your contact information could you please?
Customer: Yes My name is John Doe, and my telephone number is 555-123-467.
Receptionist: Thanks, Thank you, Mr. Doe. I’ve arranged a King-sized double room from 15th until the 20th of October. A confirmation email will be sent out to you in the near future. Are there any other issues I can help in?
Customer: No, that’s all. Oh my goodness, Sarah! Thank you a million times for your incredible help!
Receptionist: You’re welcome, Mr. Doe! We’re looking forward to meeting your at Ocean View Hotel. Enjoy your day!
Customer Thanks, and you too. Goodbye.
Receptionist Thank you, Take Care!
(End the call)
Script 2:
(Phone rings)
Receptionist: Hello Welcome to Serenity Springs Resort. Hello, my name is James. What can I do to help you in the present?
Customer: Hello, James. I’m interested in booking an apartment for my next trip.
Receptionist: Fantastic! It’s always thrilling to think about a getaway. Can you let me know the dates you’re thinking about for your trip?
Customer: I’ll arrive on November 3rd and then check out on 10th.
Receptionist: I’ll quickly confirm availability on those dates. (Pauses) We are pleased to let you know we have rooms that are available. Are you looking for one or two double room?
Customer: A room with two beds is ideal.
Receptionist: Fantastic option. Our rooms for two are large big and have stunning views of the garden. Are you looking for the option of a room that has one king-sized bed, or two queen-sized beds?
Customer: I’d rather to have a room that has a queen-size mattress.
Receptionist: Excellent! Our double-sized king room comes with free breakfast as well as access to resort facilities including the pool, gym and sauna. Your total expense for the stay is $950. Should I continue to make the reservation?
Customer: Sounds great. Please go ahead.
Receptionist: Thank you. Would you like to have your complete name as well as your contact details?
Customer My name is Jane Smith, and my telephone number is 55-789-0123.
Receptionist: Thanks, Mrs. Smith. I’ve reserved a double-sized king room from 3rd until the 10th November. Do I have the ability to assist you in any other issues?
Customer: Not at all, it’s everything for today. We appreciate your assistance, James.
Receptionist: Thank you Madame. Smith! We look forward to welcoming guests in the Serenity Springs Resort. Enjoy your day!
Customer thank you. You too. Goodbye.
Receptionist Say goodbye, and take care!
(End the call)
Script 3:
(Phone rings)
Receptionist: Hello I am grateful for your call to Majestic Mountain Hotel. It’s Alex who can help you today?
Customer: Hello Alex I’m Alex and would wish to reserve a seat for my next trip.
Receptionist: Sounds thrilling! I’d love to assist. Please provide me with the dates for your stay?
Customer Says: I’m going to check-in on 25th of December. I’ll check out by the 30th.
Receptionist: I am grateful for your information. Please let me check availability of these dates. (Pauses) We are pleased to say that we’ve got rooms for you to choose from. Do you want an individual room or double room?
Request a room for two Please.
Receptionist: Wonderful selection. Our rooms for two are large and have a stunning panoramic view of the mountains. Are you looking for a single size king bed or two queen beds?
Room with the size of a King bed is fantastic.
Receptionist: Excellent! Our double-sized king room comes with an all-inclusive breakfast buffet, complimentary internet access, and access to our fitness area that includes the heated indoor pool as well as the gym. Your total expense for your stay will be $1000.
Customer: This sounds fantastic. Absolutely, do it.
Receptionist: Thank you. Would you mind sharing your full name, contact and email address for your booking?
Customer: Yes I am Robert Johnson, and my phone number is 555-678-9120.
Receptionist: Thank you, Mr. Johnson. I’ve reserved a double-sized king room from 25th through the 30th December. An email confirmation will be sent to your email within a few hours. Do you have any other questions I could help you in the present?
Customer Says: Not really, but that’s what could be it.
Receptionist: We’re delighted to have you Herr. Johnson! We are looking forward to seeing you to Majestic Mountain Hotel. We wish you a great day!
Customer: Thank you, too. Goodbye.
Receptionist: Goodbye Take care!
(End in call)
Script 4:
(Phone rings)
Receptionist: Hello Thank you for calling Starlight City Hotel. It’s Emily What can I do to help you this morning?
Customer: Hello, Emily. I would like to reserve an apartment for my next trip.
Receptionist: Absolutely! We’re delighted to welcome you here. Could you inform me of when you’ll be staying?
Customer: I’m planning to be arriving on the 17th November, and leave on the 23rd.
Receptionist: Thank you so much for telling us about that. We’ll check availability for the dates you mentioned. (Pauses) We have good news: there are rooms to be had. Do you want an individual or double room?
Customer: I’ll book an extra room in a double.
Receptionist: Great choice. Our rooms with two beds offer ample room and an amazing city views. Are you looking for a single King-size bed or two queen-size beds?
Customer: A king-size bed is ideal.
Receptionist: Fantastic! The king-size room we offer comes with complimentary breakfast along with high-speed internet access as well as the use of our roof-top pool as well as fitness centre. Your total expense for your stay will amount to $1,100. Do I need to reserve it on your behalf?
Customer: That is perfect. We’ll take it from there.
Receptionist: Wonderful. Would you mind if I had your complete name, address and phone information?
Customer I am Lisa Brown, and my number is 555-345 6789.
Receptionist: Thank you, Ms. Brown. I’ve reserved a double-sized king room from 17th through the 23rd November. An confirmation email will be sent out to you within a few hours. Do you have any other questions I can assist you right now?
Customer: Not at all, it’s the end of it for now. Thank you for all your help, Emily.
Receptionist: Thank you to meet you, Mrs. Brown! We’re looking forward to serving you in the Starlight City Hotel. Enjoy your day!
Customer thank you. You too. Goodbye.
Receptionist Thank you, Take Care!
(End in call)
Script 5:
(Phone rings)
Receptionist Hello, I would like to Thank you for your choice of Ocean Breeze Resort. I’m Sarah How can I be of assistance to you this morning?
Customer: Hello Sarah I’m planning an excursion and am looking to reserve an apartment.
Receptionist: That’s wonderful! I’d love to help you. Please provide me with the exact dates of your time of stay?
Customer: I’m thinking of arriving on December 15th and then leaving at the end of December on 22nd.
Receptionist: I am grateful for providing the details. Let me verify the availability on the dates you mentioned. (Pauses) I’m delighted to say that we’ve got rooms that are available. Do you want to have a double or single room?
Customer: A double bedroom is ideal for me.
Receptionist: Excellent option in fact. Our rooms with two beds provide a luxurious atmosphere with an amazing sea view. Are you looking for an area with a King-sized bed, or two queen-sized beds?
Customer: A king-sized mattress would be ideal.
Receptionist: Splendid! The king-size room at the hotel comes with complimentary breakfast as well as high-speed Internet and access to our private beaches and spa amenities. Your total expense for your stay is $1,200.
Customer: It is fantastic. You can proceed.
Receptionist: Thank you. Would you mind sharing your complete name, along with your contact information could you please?
Customer: Yes My name is Michael Williams, and my phone number is 555123-4567.
Receptionist: Thanks, Monsieur. Williams. I’ve reserved a double-sized king room for you between 15th until 22nd day of the month. You’ll receive confirmation email in the near future.
Customer: Not really, that’s the end of it for now. We appreciate your help, Sarah.
Receptionist: I’m delighted to meet you for you to be here, Monsieur. Williams! We’re delighted to meet you to Ocean Breeze Resort. We hope you have a wonderful day!
Customer Thanks, and you too. Goodbye.
Receptionist Thank you, Take Care!
(End the call)
